Privacy policy

Zicana Boutique Privacy Policy

Last updated: June 3, 2025

This Privacy Policy explains how Zicana Boutique collects, uses, shares, stores, and protects information related to our website, online store, quotes, orders, appointments, trade accounts, payments, shipping, pickup, delivery, customer service, claims, disputes, and related services.

This Privacy Policy is incorporated into and works together with Zicana Boutique’s Terms of Service and Terms of Sale, Shipping, Processing, and Pickup Policy, Returns, Cancellations, Exchanges, and Refund Policy, sales orders, invoices, quotes, payment requests, pickup documents, delivery documents, and other transaction documents.

By using our website, submitting an inquiry, requesting a quote, creating an account, applying for a trade account, placing an order, submitting payment, arranging pickup, accepting delivery, or communicating with us, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

Zicana Boutique may collect information related to you, your company, your project, your order, or your transaction, including:

  • Contact and account information
    • Name
    • Company name
    • Billing address
    • Shipping address
    • Project address
    • Email address
    • Phone number
    • Account details
    • Trade account details
  • Business and transaction information
    • Business information
    • Tax exemption or resale certificate information
    • Order history
    • Quote history
    • Payment related information
    • Billing information
    • Shipping and delivery information
    • Pickup information
    • Appointment information
    • Product preferences
    • Project details
  • Project and third party information
    • Fabricator information
    • Installer information
    • Contractor information
    • Designer information
    • Architect information
    • Builder information
    • Receiver or carrier information
    • Photos, drawings, plans, files, measurements, or project documents you provide
  • Website and device information
    • Website activity
    • Device information
    • Browser information
    • IP address
    • Cookie information
    • Referral source
    • Pages viewed
    • Products viewed
    • Search activity
    • Cart activity
    • Checkout activity
    • Location information where enabled or inferred from device, IP address, billing address, shipping address, or project address

2. Payment Information

When you make a purchase or submit payment:

  • Payment information may be processed by third party payment processors, banks, financing providers, or merchant service providers.
  • Zicana Boutique may receive payment status, transaction identifiers, authorization details, partial card information, billing details, fraud screening results, chargeback information, and related transaction records.
  • Zicana Boutique does not intentionally store full credit card numbers when payment is handled by a third party processor.

3. Information From Third Parties

Zicana Boutique may receive information from third parties, including:

  • Payment processors
  • Fraud prevention providers
  • Shipping providers
  • Freight carriers
  • Logistics providers
  • Suppliers
  • Distributors
  • Slab galleries
  • Fabricators
  • Installers
  • Contractors
  • Designers
  • Architects
  • Builders
  • Marketing platforms
  • Advertising platforms
  • Analytics providers
  • Social media platforms
  • Review platforms
  • Lead providers
  • Public sources
  • Other business partners

We may combine information collected directly from you with information from third parties, prior transactions, communications, public records, and business records.

4. How We Use Information

Zicana Boutique may use information to:

  • Operate and improve the business
    • Operate the website and online store
    • Provide products and services
    • Improve customer experience
    • Personalize website content
    • Conduct analytics
    • Measure advertising performance
  • Manage orders and transactions
    • Respond to inquiries
    • Prepare quotes
    • Process orders
    • Create and manage accounts
    • Review trade account applications
    • Process payments
    • Verify identity
    • Prevent fraud
    • Confirm product selections
  • Coordinate logistics and service
    • Coordinate shipping, delivery, pickup, and release
    • Communicate with fabricators, installers, contractors, designers, architects, builders, carriers, suppliers, distributors, warehouses, slab galleries, and receivers
    • Schedule appointments
    • Provide customer service
    • Send order updates
    • Send pickup or delivery instructions
  • Handle claims, disputes, and enforcement
    • Manage returns, cancellations, exchanges, and refunds
    • Process claims
    • Document approvals and authorizations
    • Manage disputes
    • Respond to chargebacks
    • Collect unpaid balances
    • Enforce terms, policies, invoices, sales orders, and legal rights
    • Comply with legal, tax, accounting, regulatory, and recordkeeping obligations

5. Transactional Communications

Zicana Boutique may contact you by email, phone, text message, postal mail, or other communication methods for:

  • Quotes
  • Orders
  • Payments
  • Appointments
  • Shipping
  • Delivery
  • Pickup
  • Product availability
  • Claims
  • Disputes
  • Account status
  • Collection matters
  • Policy updates
  • Other transactional or service related matters

Transactional communications are not marketing communications and may be necessary to complete, document, support, or enforce a transaction.

6. Marketing Communications

Where permitted by law, Zicana Boutique may use your information to send:

  • Marketing emails
  • Promotional messages
  • Product updates
  • Event invitations
  • Trade program communications
  • Relevant advertising

You may opt out of marketing emails by using the unsubscribe link or contacting us. Even after opting out, you may still receive transactional, service, legal, order, payment, pickup, delivery, claim, dispute, or account related communications.

7. Cookies, Analytics, and Advertising

Zicana Boutique and its service providers may use cookies, pixels, tags, scripts, local storage, analytics tools, advertising tools, and similar technologies to:

  • Operate the website
  • Remember preferences
  • Support cart and checkout functions
  • Analyze website activity
  • Measure advertising performance
  • Personalize content
  • Detect fraud
  • Improve services
  • Provide relevant advertising

You may control cookies through your browser, device, or website settings. Disabling cookies may limit website functionality. Our website may not respond to all Do Not Track signals because there is no uniform industry standard.

8. How We Share Information

Zicana Boutique may share information with third parties as needed for business, legal, operational, and transaction purposes, including:

  • Payment and fraud
    • Payment processors
    • Merchant service providers
    • Fraud prevention providers
    • Banks and financial institutions
  • Shipping and project coordination
    • Shipping companies
    • Freight carriers
    • Logistics providers
    • Warehouses
    • Suppliers
    • Distributors
    • Slab galleries
    • Fabricators
    • Installers
    • Contractors
    • Designers
    • Architects
    • Builders
    • Receivers
    • Delivery partners
  • Technology and business services
    • Website hosting providers
    • Customer service providers
    • Email and communication providers
    • Analytics providers
    • Advertising platforms
    • Marketing providers
    • Review platforms
    • CRM providers
    • Accounting providers
    • Tax providers
  • Legal and enforcement
    • Legal advisors
    • Collection agencies
    • Insurance providers
    • Government authorities
    • Courts
    • Arbitrators
    • Regulators
    • Law enforcement where required or permitted by law

We may also share information to process orders, arrange pickup or delivery, prevent fraud, enforce our terms, collect unpaid balances, respond to disputes, comply with legal obligations, or complete a business sale, merger, acquisition, financing, restructuring, or transfer.

9. Project Related Third Parties

If your transaction involves a fabricator, installer, contractor, designer, architect, builder, carrier, receiver, supplier, distributor, warehouse, slab gallery, or other third party, Zicana Boutique may share information needed to coordinate the transaction, including:

  • Name
  • Company name
  • Phone number
  • Email address
  • Order information
  • Product selections
  • Delivery address
  • Pickup address
  • Project address
  • Appointment details
  • Release instructions
  • Delivery instructions
  • Pickup instructions
  • Photographs
  • Drawings
  • Product documents
  • Related communications

10. Legal Compliance, Claims, Disputes, and Collection

Zicana Boutique may collect, use, retain, and disclose information as needed to:

  • Comply with law
  • Respond to legal process
  • Enforce policies
  • Protect rights
  • Investigate fraud
  • Respond to chargebacks
  • Resolve disputes
  • Process claims
  • Collect unpaid balances
  • Recover costs
  • Enforce sales orders, invoices, payment obligations, arbitration rights, and judgments

This may include sharing information with attorneys, collection agencies, courts, arbitrators, banks, payment processors, insurers, law enforcement, government agencies, and other parties involved in a claim, chargeback, collection matter, enforcement action, or legal proceeding.

11. Data Retention

Zicana Boutique keeps information for as long as reasonably necessary to:

  • Complete transactions
  • Provide services
  • Maintain business records
  • Comply with legal, tax, accounting, regulatory, warranty, insurance, claim, dispute, collection, and recordkeeping obligations
  • Prevent fraud
  • Enforce agreements
  • Protect legal rights

Retention periods may vary depending on the type of information, transaction, legal requirements, business needs, claim history, dispute status, payment status, and applicable obligations.

12. Data Security

Zicana Boutique uses reasonable administrative, technical, and physical safeguards to protect information.

However:

  • No website, system, database, network, transmission, or storage method is completely secure.
  • Zicana Boutique cannot guarantee that information will be free from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
  • You are responsible for protecting your account credentials, passwords, devices, and accounts used to communicate with us.

13. Your Choices

You may contact Zicana Boutique to:

  • Request correction or updates to certain account, order, or communication information
  • Opt out of marketing emails
  • Manage certain cookie settings through your browser, device, or website tools

Disabling cookies may limit website functionality.

14. State Privacy Rights

Depending on your state of residence and applicable law, you may have rights to request:

  • Access
  • Correction
  • Deletion
  • Portability
  • Limitation
  • Objection
  • Information about certain disclosures

To submit a privacy request, contact info@zicanaboutique.com. We may need to verify your identity. Certain information may be retained where needed to complete transactions, prevent fraud, comply with legal obligations, resolve disputes, enforce agreements, protect rights, maintain business records, or comply with tax, accounting, warranty, claim, collection, or legal requirements.

15. Children’s Privacy

Zicana Boutique does not knowingly collect personal information from children under 13 years old and does not direct its website, products, or services to children under 13.

If we learn that we collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it where required by law.

16. User Submitted Content, Reviews, and Public Information

If you submit reviews, comments, photos, project information, testimonials, social media content, or other content to Zicana Boutique, that information may be visible to others depending on how and where it is submitted.

Do not submit or post information that you do not want made public.

Zicana Boutique may use user submitted content, reviews, testimonials, project photos, and related materials as permitted by applicable law, platform rules, and any consent or license you provide.

17. Third Party Websites and Platforms

Our website may link to third party websites, platforms, tools, payment providers, shipping providers, review platforms, social media platforms, financing providers, visualization tools, or other services.

Zicana Boutique is not responsible for third party:

  • Privacy practices
  • Security
  • Content
  • Policies
  • Actions

You should review those third party privacy policies and terms before using them.

18. Mobile Devices and Electronic Communications

If you access our website or services through a mobile device, your device, browser, carrier, operating system, or app settings may provide information such as:

  • Device identifiers
  • Approximate location
  • Usage data
  • Communication preferences

By providing your phone number, email address, or other contact information, you authorize Zicana Boutique to contact you for transactional, service, order, payment, delivery, pickup, claim, dispute, and account related purposes.

Carrier message and data rates may apply.

19. Business Transfers

If Zicana Boutique or any part of its business is involved in a merger, acquisition, financing, sale, restructuring, reorganization, bankruptcy, transfer of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction.

20. Changes to This Privacy Policy

Zicana Boutique may update this Privacy Policy from time to time. The updated version will be posted on our website with an updated effective date.

Changes apply prospectively from the date posted unless otherwise stated.

Your continued use of the website or services after changes are posted means you acknowledge the updated Privacy Policy.

21. Relationship to Terms of Service

This Privacy Policy is separate from, but incorporated into and supplemented by:

  • Terms of Service and Terms of Sale
  • Shipping, Processing, and Pickup Policy
  • Returns, Cancellations, Exchanges, and Refund Policy
  • Sales orders
  • Invoices
  • Quotes
  • Payment requests
  • Pickup documents
  • Delivery documents
  • Other transaction documents

Website disclaimers, product terms, payment terms, shipping terms, return terms, arbitration provisions, venue provisions, limitation of liability provisions, and indemnification provisions are addressed primarily in the Terms of Service and Terms of Sale and related transaction documents.

22. Contact Information

Zicana Boutique
58 Sylvester Street
Westbury, New York 11590
United States
info@zicanaboutique.com
888 585 2836